- Value [1] Outcomes Driven
- We will clearly define the outcomes we are targeting and ensure that our programs, processes and policies are aligned in achieving
them.
- Value [2] Customer Focused
- We serve people and will be responsive to their needs, both in the services we provide and in how we deliver them.
- Value [3] Employee Enabled
- Our people extend the hand of service to Americans every day, and we must ensure employees have the tools, the training, and
the support to be effective.
- Value [4] Accountable, Efficient and Transparent
- We have a bedrock obligation to the taxpayer to manage efficiently, invest capital prudently, and be open and honest about
our results.
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