4: Efficiency and Effectiveness

Ensure that all SBA programs operate at maximum efficiency and effectiveness

Other Information:

This goal recognizes the fact that SBA was created for the purpose of serving the interests of small business. SBA’s non-programmatic areas of general management and administration and the various other support functions exist primarily for the purpose of supporting the SBA program areas in fulfilling their objectives, and therefore fulfilling overall SBA goals. For this reason, the best measure of successful leadership and support is the degrees to which these functions help maximize the efficiency and effectiveness of SBA in achieving its programmatic goals, while also complying with relevant statutory and administrative mandates.

Objective(s):

4.1: Performance Management System

4.2: Workforce and Executives

4.3: Financial Management

4.4: Information and Technology

4.5: Procurement and Contracting

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