- Vision [1]
- The RRB of the future will continue to be customer-focused, quality-driven, and fiscally responsible. Our overall mission
and responsibilities as a Federal agency will remain unchanged, even though our organization may be smaller in terms of staff
and budget resources. We will use creativity, automation and innovation to continue to deliver best-in-class service while
ensuring cost-effective, efficient operations. Our customers will have a broad range of choices for conducting their business
with the agency, including more Internet options that will allow for private, secure transactions from the customer’s home
at any time of the day. Railroad employers will be able to conduct most, if not all, of their routine transactions with the
RRB through secure and efficient electronic systems. Direct customer feedback will shape our planning efforts and enhance
our responsiveness. Our customer service levels will serve as a standard of excellence for the rest of the Federal community.
The agency’s internal culture will reflect a strong commitment to its employees, and a drive to ensure continual learning
at all levels. Given the large percentage of employees who will be eligible for retirement, senior employees will engage in
knowledge transfer and sharing as a top priority. Our ultimate measure of success will be the sustained satisfaction level
of our customers and our ability to respond to their needs and concerns.
|
