2: Service Delivery
Consider including (financing, facilitating) a user generated approach in order to address new and old challenges in service
delivery.
Other Information:
Government organisations used to be the only agents delivering public services and they dominated public value creation. Now
that social computing platforms are liberating the energies of the ‘masses’, they are increasingly directed at the public
service domain. Communicated via the social connection, this enormous energy materialises in the form of information and news
(blogosphere), knowledge (Wikipedia), creative content (Creative Commons, YouTube), social goods (social networks, online
communities), virtual goods (Second life, MMOs) and even ICT ‘hardware’ (processing cycles, hard disk space). In each domain
(or ‘sphere’), public resources proliferate: social and legal counselling, environmental monitoring and crime-watch, virtual
urban planning, etc, etc. With so much potential for usercreated public value, public sector agents and agencies should very
seriously consider including (financing, facilitating) a usergenerated approach in order to address new and old challenges
in service delivery.
Objective(s):
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