Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values
• Value [1] Openness
• Value [2] Stakeholder (public) participation
• Value [3] Collegiality and multi-disciplinary approaches
• Value [4] Timely and rigorous analysis
• Value [5] Fairness and impartiality
• Value [6] Integrity
• Value [7] Commitment to excellence
• Value [8] Merit


• Goals
• 1: Modern Rate and Product Regulation
• 1
• 2: Service Performance Evaluation
• 1
• 3: Financial Accountability and Compliance
• 1
• 4: Complaint Process
• 1
• 5: Public Participation and Government Relations
• 1
• 6: Human Capital
• 1
• 7: Program Integration and Support
• 1