Documents/PBGC2011/2: Service/Principal Strategy 2.1: Web Functionality/Indicator:2

Indicator: 2

[Outcome]

Measurements in/of Beneficiary Satisfaction

Other Information:

American Customer Satisfaction Index (ACSI) ratings for participant services - - Retirees and beneficiaries receiving benefits (externally reported measure)

Type Target Actual
StartDate
EndDate
ACSI Rating
Description TBD TBD

Content