Documents/PBGC2011/2: Service/Principal Strategy 2.1: Web Functionality/Indicator:1

Indicator: 1

[Outcome]

Measurements in/of Customer Contact Center Caller Satisfaction

Other Information:

American Customer Satisfaction Index (ACSI) ratings for participant services - Customer Contact Center callers (externally reported measure)

Type Target Actual
StartDate
EndDate
ACSI Rating
Description TBD TBD

Content