Documents/P4PS/3: Employees

3: Employees

Engage employees

Other Information:

The challenge: While leaders play an integral role in the performance of organizations, change cannot be driven solely from the top down. Leaders in successful organizations engage their employees and encourage them to make frontline decisions. Government needs to do the same to better serve the American public. For the federal government, employee engagement remains a core challenge. Formal systems and structures have led to a culture where employees seem to feel the need to ask for permission to make even the smallest change. The Partnership's Best Places to Work in the Federal Government® rankings measure employee satisfaction and commitment, key elements of engagement. Our federal government has consistently lagged the private sector in the area of satisfaction and commitment since the rankings first launched in 2003. Employees are especially dissatisfied with their level of empowerment on work processes, their involvement in decisions that affect their work and the degree of information sharing from top management about what is going on in their organizations. The opportunity: With a concerted effort, federal leaders can better understand their level of employee engagement, the barriers to it and ways to overcome those obstacles. The result will be a more engaged, motivated and productive workforce. The Partnership is working to close the gap between private-sector satisfaction and commitment scores and those of federal employees -- an important indication that we are creating a more innovative and effective federal government.

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