4: Excellence
Organizational Excellence Other Information:
The Challenge: The NTSB has earned a reputation for thorough and independent investigation of transportation accidents. To
maintain that reputation, we commit to the continuing development of our managerial, leadership, and workforce skills to levels
that equal the quality of the accident investigations for which we are well known. This initiative includes the entire NTSB
organization—investigative offices, business operations, and technical services. The nature of our mission demands that we
be excellent tacticians. Our agency has developed strong capabilities in evaluating transportation accidents, responding to
highpriority accident scenes, and launching an investigative process that will result in robust, fact-based recommendations.
The challenge for our agency is to devote time and resources to thinking strategically and to developing our staff. To reach
higher levels of achievement, we must do all of these things while maintaining our primary commitment to investigating transportation
accidents. Strategic Outcomes 1. An NTSB Strategic Plan, reviewed and updated regularly 2. NTSB leadership operating as a
cohesive team 3. Development of a Strategic Human Capital Plan 4. Effective internal and external communications Performance
Measures: We will use two metrics to track our progress towards Strategic Goal #4 – Organizational Excellence. Completion
of the Fiscal Years 2007 through 2012 Strategic Plan, Revisions, and Updates Completion of the Fiscal Years 2007 through 2012
Strategic Plan–a revision of the Fiscal Years 2006 through 2010 Strategic Plan of December 2005–represents the achievement
of one of our goals. Each year, we will review and update, as appropriate, parts of the plan. We will issue a full revision
of the Strategic Plan at 3-year intervals. Target = Annual update of strategic plan Target = Strategic plan revision no later
than September 2010 Quality of Communications We will survey all NTSB employees to assess their satisfaction with the level
and quality of communication within the agency. Equal emphasis will be placed on top-down and bottom-up communications, including
Board Members to management; management to office directors; and Board, management, and director communication with NTSB staff
at all levels. Target = Establish baseline for future assessment
Objective(s):
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