Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values
• Value [1] Service Excellence
• Value [2] Competence
• Value [3] Respect
• Value [4] Integrity


• Goals
• 1: Client/Stakeholder
• CS1: Client Satisfaction
• CS2: Identity, Entitlement & Document Integrity
• CS3: Domestic and International Policy
• 2: Stewardship
• S1: Financial Reserve
• S2: Funding
• 3: Business Processes
• BP1: Standards
• BP2: Interoperability & Data Sharing
• BP3: Efficiency
• BP4: Management Practices
• BP5: External Communications
• BP6: Entitlement Decision-Making
• 4: Organizational Readiness
• OR1: Excellence
• OR2: KSAs
• OR3: Work Environment
• OR4: Roles, Responsibility & Accountability
• OR5: Internal Communications
• OR6: Authority
• OR7: Technology
• OR8: Employee Satisfaction