1: Representation
Resolve all questions concerning representation impartially and promptly. Other Information:
STRATEGIES: 1. Give priority in timing and resource allocation to the processing of representation cases that implicate the
core objectives of the Act and are expected to have the greatest impact on the public. A core objective of the Act is to conduct
secret ballot elections among employees to determine whether the employees wish to be represented by a union. 2. Evaluate
the quality of representation casework regularly to provide the best possible service to the public. A description of the
quality review is provided on page 21. 3. Give sound and well-supported guidance to the parties, and to the public at large,
on all representation issues. 4. Share best practices in representation case processing to assist regions in resolving representation
case issues promptly and fairly. 5. Identify and utilize alternative decision-making procedures to expedite Board decisions
in representation cases. 6. Assure that due process is accorded in representation cases by careful review of Requests for
Review, Special Appeals and Hearing Officer Reports, and, where appropriate, the records in the cases. 7. Analyze and prioritize
the critical skills needs and address these skills needs using a cost effective instructional delivery system that ensures
timely access to the needed training in a work environment that encourages employees to effectively utilize their diverse
talents in achieving Agency goals. 8. Provide an information technology environment that is mainstream with other federal
agencies and the public, and will provide NLRB employees with technology tools and access to research and professional information
comparable to that of their private sector counterparts. New Performance Measures: GOAL #1: Resolve all questions concerning
representation impartially and promptly. Measure #1: The percentage of representation cases resolved within 100 days of filing
the election petition. Baseline: Currently, the NLRB resolves 78.0% of representation cases within 100 days of the filing
of the election petition. Long-term target: 85% by FY 2012
Objective(s):
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