1: Infrastructure and Applications

Transform NASA’s IT infrastructure and application services to better meet evolving stakeholder needs and support mission success.

Other Information:

NASA utilizes many common enterprise capabilities such as integrated email, calendaring, instant messaging, directory services, and the NASA public web portal. Our strategy is to improve mission performance across our portfolio of enterprise IT assets, affordably, by delivering integrated services that are increasingly driven by customer priorities and collaboration and scaled appropriately to achieve cost savings and delivery efficiencies. The IT Infrastructure Integration Program (I3P) continues to be a key pillar in the ongoing transformation of our core IT services from a Center-based model to an enterprise-based service provisioning and management model. The scope of I3P is as broad as the impacts, including consolidation and central management of IT services within web technologies, enterprise business and management applications, integrated network and communications services, end user services, and Tier 1 service desk and ordering. To further enhance support across participants in NASA’s mission, we will continue to focus on advances in collaborative information sharing and integrating disciplined IT service management processes aligned with the IT Infrastructure Library (ITIL) framework to improve the efficiency, effectiveness, and consistency of service delivery.

Objective(s):

1.1: Computing Experience

1.2: Efficiency

1.3: Mobile Workforce

1.4: Applications

1.5: Information and Collaboration

Content