- Value [1] Employee Mobility and Teleworking
- The first business issue is employee mobility and teleworking. This is important because employees need and expect a level
of IT access, support, and service that is comparable to working on-site. Access to applications and programs should be seamless
and efficient.
- Value [2] Citizen Self-Service
- Citizen self-service is the second critical need. Providing customers access to services and information from multiple locations
at any time is a priority in service design.
- Value [3] Collaboration and Productivity
- Third, the growth of technology tools and resources makes it easier for employees to communicate and share information with
each other. Collaboration fosters an environment that is not only more effective but can save on costs as well. We should
continue to increase productivity through refinement of everyday business processes.
- Value [4] County Data and Business Intelligence
- The next business need involves the large amount of underutilized data captured in various County systems. By improving usability
and integration of County data and investing in business intelligence tools, information will be easier to find and use.
- Value [5] Communication and Public Involvement
- The County’s website is central to servicing communication and public involvement needs. It is a great source for local government
information, services, and applications, but untapped potential remains. The implementation of a Web Strategic Plan, including
the adoption of a social media strategy, will expand the County’s communication capacity and become a component the County’s
public involvement initiative (MeckConnect).
- Value [6] Business Continuity and Reliable Infrastructure
- The sixth key business issue involves business continuity and a reliable infrastructure. Practically all of the County’s businesses
and services depend on a technology infrastructure that is reliable and uninterrupted. It is mission-critical to develop processes
and make the necessary investments to provide enhanced recovery and maintenance of County systems.
- Value [7] Funding and Governance of Resources
- Funding and governance of resources complete the list of strategic business needs. One of the most successful eGovernment
strategies to date is the enterprise approach for funding and deploying technology. With recent budget challenges, making
good corporate decisions has never been more important, and the County must fully use the capacity of technology already acquired.
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