1: Employee Mobility and Teleworking

Continue expanding employee mobility and teleworking capabilities to give workers the same experience as though connected at the office.

Other Information:

The mobility of the County’s workforce and customers continues to grow. Wireless networks are everywhere, handheld devices are essentially mini-computers, and applications abound. The 2007 eGovernment Strategic Plan identified the “consumerization of IT” as a trend to watch, and it has arrived. Teleworking employees expect a level of IT access, support, and service that is comparable to what they would receive on-site. Access to applications and programs should be seamless and efficient. Customer interviews expressed mobility business needs such as: - BlackBerry-friendly applications and services - GPS technology for County cell phones to track the location of workers and allow authorities to locate employees if there are issues, provide turn-by-turn directions, etc. - Expanded IT support hours - Conversion of paper documents to online storage - Teleworking and hoteling capabilities - Portable technologies such as Windows Mobile, smartphones, and iPhones Measures and Evaluation Activities: To have 84% or more of County employees satisfied with mobile technology resources Focus group discussions with departments and employees regarding best practices, lessons learned Basic usage data (For example, number of users, applications, or devices deployed)

Stakeholder(s):

• Employees of the City of Charlotte, North Carolina

Objective(s):

1

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