3: Customer Engagement
Create a process to engage with customers to help facilitate and prioritize data release Other Information:
Purpose: Identifying and engaging with key data customers to help determine the value of federal data assets can help agencies
prioritize those of highest value for quickest release. Data customers include public as well as government stakeholders [^17].
All Federal Agencies will be required to engage public input and reflect on how to incorporate customer feedback into their
data management practices. Agencies may develop criteria at their discretion for prioritizing the opening of data assets,
accounting for a range of factors, such as the quantity and quality of user demand, internal management priorities, and agency
mission relevance. As customer feedback mechanisms and internal prioritization criteria will likely evolve over time and vary
across agencies, agencies should share successful innovations in incorporating customer feedback through interagency working
groups and Project Open Data to disseminate best practices. Agencies should regularly review the evolving customer feedback
and public engagement strategy. The objectives of this activity are to: * Create a process to engage with customers through
www.[agency].gov/data pages and other appropriate channels * Make data available in multiple formats according to customer
needs * Help agencies prioritize data release through the Public Data Listing and management efforts to improve data discoverability
and usability
Objective(s):
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