2: Access and Use of Collections

Provide maximum access and facilitate effective use of the collections by the Congress and other customers

Other Information:

Planned Outcome: High-quality and timely fulfillment of research and information requests from an increasingly diverse and distributed customer population. Performance Measures: 1. Number of items cataloged.2. Size of the cataloging arrearage. 3. Number of items circulated on interlibrary loan. 4. Number of on-site and remote visits to the online catalog. 5. Number of reference requests.6. Degree of customer satisfaction. 7. Number of items accessed through partnerships. 8. Savings to the Library from accessing some collection items through partnerships. 9. Number of access (bibliographic control and reference) partnerships. 10. Assessments by partner institutions in the national and international information communities. 11. Number of expert personnel from other national and international research libraries who visit or collaborate with personnel at the Library of Congress.

Stakeholder(s):

• Congress: United States Senate and House of Representatives

Objective(s):

1: Facilitate Collection Use

2: Reference Services

3: Search and Access Methods

4: Partnerships

Content