16: Service Environment

Create an environment that supports delivery of superior service to the Congress and the American people through effective communication and management of business and supporting processes, and financial resources, and that provides a safe and healthy workplace

Other Information:

Planned Outcome: An efficient and effective workforce and infrastructure that support the mission of the Library. Performance Measures: 1. Trend in number of Congressional Relations Office communications with Congress and satisfaction rate for those communications. (LIBN/COS) 2. Trend in number of substantive items of communication and ideas for improving Library performance received from Library staff, number of students successfully completing Facilitative Leadership training each year, and trend of positive responses to improvement efforts initiated by management. (LIBN/DLC/COS) 3. Individual organization rates of achieving goals and targets described in their strategic plans and individual annual performance plans. (LIBN/DLC) 4. Implementation of database for all Library strategic and annual planning efforts. (CFO/Planning) 5. Number of completed evaluations to identify operations and services that could potentially be performed more effectively (in whole or in part) by the private sector. (CFO and OM&T) 5. Measurement of accident/injury index; continuing testing of work areas for presence of biohazards. (ISS) 6. Number of illnesses linked to mail; number of records archived; number of accidents/injuries associated with Library transportation services. (ISS) 7. Conduct of customer satisfaction surveys. (ISS) 8. Timely completion of agreed-upon projects listed in the annual facilities plan and positive trend in responses to customer satisfaction surveys. (ISS)

Objective(s):

1: Communications

2: Openness, Innovation, and Participation

3: Management Controls and Performance Plans

4: Planning, Budgeting, and Performance Measurement

5: Private Sector Activities

6: Financial Management System

7: Safe, Healthy, Efficient Work Environment

8: Records Management, Mail Distribution, Printing, and Transport

9: Acquisition System

10: Facilities Support

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