- Value [1] Citizen-Centricity
- Organizations that achieve high performance through customer service are citizen-centric; that is, they organize their services
and information around their citizens’ needs and circumstances.
- Value [2] Multi-Channel Delivery
- Organizations that achieve high performance through customer service use a variety of channels to provide information and
services to people and strive for seamless coordination between these channels.
- Value [3] Multi-Level Integrated Services
- Organizations that achieve high performance through customer service work together at the local, regional and national levels
to provide integrated services.
- Value [4] Outreach
- Organizations that achieve high performance through customer service actively reach out to their customers; working to ensure
that people are well informed about the services they offer so that customers can use their services easily, and understand
what is expected of them in return.
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