Growth 2.1: Quality Management

Implement an active quality management initiative to track and provide IJIS management with timely feedback from clients on their satisfaction across all lines of service – including sponsors, members, partners, contractors and clients.

Other Information:

Desired Outcome: A growing portfolio of IJIS Institute services with a continuing scorecard of excellence. Indicators of Success: Continued high customer satisfaction index – grantors, members, clients, and partners. Development of a highly regarded reference base.

Indicator(s):

Indicator:1

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