Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values


• Goals
• 1: Collaboration
• 1.1: Support Services
• 1.2: Platform
• 2: Research, Tools, Resources & Knowledge
• 2.1: Service Improvement
• 2.2: Citizen & Business Satisfaction
• 2.3: Best Practices, Publications & Tools
• 3: Organizational Capacity
• 3.1: Certification & Learning
• 4: Citizen-Centred Service
• 4.1: Recognition & Celebration
• 4.2: Expertise & Advocacy