E: Responsiveness and Quality
Enhancement of Agency responsiveness and quality management Other Information:
Challenges: It is important to establish consistent and effective communication of the needs of Member State to the Secretariat
and translation by the Secretariat of these needs into effective regular and technical cooperation programmes that will produce
tangible outcomes. It is also vital for the Agency to secure adequate and predictable resources to fund commitments to both
promotional and other statutory activities. Additionally, for quality performance to be sustained, a quality management culture
needs to be created and sustained within the Secretariat along with the implementation of a quality management system. This
needs to include knowledge management as an important component.
Objective(s):
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