S 2.2: Best Practices
Adopt Best Practices for Improving Customer Experience Other Information:
To improve the customer experience, proposed future state recommendations will incorporate internal and leading NOFA grants
management practices of similar federal agencies (benchmarking). Potential customer experience solutions may include: Leveraging
technology to facilitate the efficiency and effectiveness of the NOFA grants management process Streamlining NOFA application
documentation to reduce applicant burden, thereby improving overall customer experience
Indicator(s):
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