S 2.1: Feedback
Increase Feedback from Customers Other Information:
Conduct a survey of internal NOFA stakeholders to obtain feedback on the NOFA process prior to and after the implementation
of future state recommendations Collect stakeholder/customer feedback during workshops and interviews and incorporate findings
into future state recommendations Impacts and Benefits: The overall NOFA processing cycle time will be reduced; the goal is
180 days from budget passage to obligation of funds. This is also one of our FY12 APGs. Process inefficiencies across program
offices will be identified and non-value added work activities will be eliminated. A future state operating model that will
improve the efficiency and effectiveness of the NOFA process will be defined. HUD stakeholders will have an opportunity to
provide feedback in the NOFA process. A set of consistent agency-wide NOFA process performance measures. High level business
requirements/needs which can be used as a road map for developing more detailed functional requirements for an enterprise
NOFA management system.
Indicator(s):
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