S 1.2: Best Practices

Adopt Best Practices for Improving Customer Experience

Other Information:

The development of POST is based upon customer feedback. The Delivering Together team conducted a “card sorting” exercise on site at several PHAs to determine the ways in which they looked for information on HUD’s website. The POST has been in accordance with the exercise results. POST will feature a mailbox for continued customer feedback.

Indicator(s):

Indicator:1

Content