|
Indicator: 1
[Output]
Measurements in/of Recommendations Made
Relationships: Department of Health and Human Services - Narrower_Than
Other Information:
Advisory Panel on Outreach and Education
| Type |
Target |
Actual |
| StartDate |
2010-10-01 |
2010-10-01 |
| EndDate |
2011-09-30 |
2011-09-30 |
| Number |
n/a |
32 |
| Description |
Unspecified |
APME members have served as a valuable sounding board for CMS leadership on various aspects of the national Medicare education
campaign and education and outreach concerning Medicare. On the topic of Expanding Efforts to Promote Health Equity, APME
recommended that CMS:• Expand the scope of the Quality Improvement Organizations to cover the full range of those served by
CMS not just the Medicare population. • Conduct a survey to update the data collection from the Social Security Administration
into the Medicare Enrollment Database. • Expand the data categories, especially race and ethnicity data, within the CMS databases
to allow for the stratification of outcome measures. • Wherever possible, expand health disparity demonstration projects to
include Asian American/Pacific Islander and American Indian/Native Alaskan populations as well as persons with disabilities.
• Target efforts to address health disparities to the dual-eligible population. • Expand partnership opportunities to tackle
disparities, where feasible, to include: o Ethnic and racial national organizations o Pharmacies for medication management
o Area Agencies on Aging and other trusted local groups already implementing evidence-based programs to minority and low-income
populations o Outreach to caregivers On the topic of Maximizing Opportunities to Appropriately Communicate with Beneficiaries
with Limited English Proficiency and/or Other Communication Disabilities, the APME recommended that CMS: • Alter the basis
of the 10 percent translation threshold to the Medicare beneficiary population for Medicare materials versus the population
identified by the Census • Ensure that the language feature of the 1-800-Medicare hotline is adequately publicized in all
relevant materials • Ensure that relevant partner and provider organizations are aware the CMS materials being distributed
to the field as well as the CMS language resources available to their staff and beneficiaries, especially those with limited
English proficiency • Include cultural sensitivity related to various dialects within each language family as a core competency
for CMS and contractor translation staff • When feasible, create subsets of communication tools within language groupings
targeted to those with high reading skills and limited spoken language skills. • Ensure that communications enhancements for
individuals who are deaf, blind or who have declining sight or hearing are accommodated as part of the CMS Plan • Determine
the most appropriate means of communicating (radio, television, print, etc.) with different racial and ethnical populations.On
the topic of Tracking the Implementation of the Affordable Care Act, the APME recommended that CMS:• Provide a timeline of
requirements related to the implementation of the ACA • Utilize the Panel and other outside input to test public messages
about ACA. • Ensure that partner and provider groups have advance copies, whenever feasible, of mailings and materials to
the public around ACA in order for them to gear up to adequately respond to questions. On the topic of Topic: Inpatient/outpatient
Services in Hospital Settings, the APME recommended to:--Develop educational pieces related to improving beneficiary understanding
of inpatient/outpatient services in hospital settings as well as improving discharge planning in these situations;and--Develop
an inventory of burdens currently faced by providers.On the topic of Health Reform Beneficiary Education, the APME recommended
that CMS:--Share beneficiary education/communication goals and resulting products concerning reform with panel members. On
the topic of Motivating Providers Towards EHR Adoption: The Impact on Consumers, the APME recommended that CMS:--create an
inventory of provider burdens with EHR adoption.--Give providers feedback throughout the adoption process to ensure they have
fulfilled the requirements;-- • Promote the long-term benefits of EHRs focused around providing better care for patients,
but also including better documentation, more effective billing, better audit results, and increased revenue;--Identify “champions”
of innovation, focus on peer-to-peer advocacy;--create messaging to beneficiaries and their caregivers needs to focus on benefits
to their care of an EHR;--create messaging that focuses on helping individuals take greater responsibility for their own health;--Create
a slide show for specific groups that addresses the myths and misperceptions about EHRs; and--Utilize the oppportunity to
craft education and outreach messages within the Welcome to Medicare Initiative.On the topic of Helping Consumers Identify
and Combat Fraud, the APME recommends that CMS:--Outreach strategies should cross all segments and that resource allocation
must be based on sound principles;--Provide contractor oversite to assure there is standardization in the auditing process;--Standardize
terminology in this area is important for providers and beneficiaries;--Focus on helping individuals take greater responsibility
for their own health;--• The Panel expressed concern over targeting certain patient populations and providers serving them
and would request that data and sources related to targeting fraud investigations be shared with the panel;--
|
|
