2: Systems and Solutions

Provide effective and reliable IT systems and solutions.

Other Information:

The GSA IT community is dedicated to providing effective systems that meet the needs of stakeholders. We will expand our enterprise architecture to support the upgrade, modernization, or replacement of duplicative or “stove-piped” legacy systems. The IT community will focus on data quality, interoperability, and best-value solutions. We also will increase system usability and accessibility of applications, e.g., through a common look and feel. We recognize that employees and customers require business intelligence to perform decision making. BENEFITS TO THE GSA COMMUNITY - Increased system usability and better access to information will allow users to be more productive as they use systems that are more user friendly and have a common, look and feel. For citizens and business, we can better provide transparency of our agency’s operations— providing greater accountability to the citizens we ultimately serve. Business intelligence will improve information for decision making for our federal customers by providing the right information at the right time allowing GSA to become a stronger business partner. KEY PERFORMANCE INDICATORS - GSA will use the following performance measures to track progress toward achieving Goal 2: * Development of usability assessment methodology * Existence of common user interface * Increase in usability of GSA systems for GSA employees, customers, and citizens * Publication of information access policy * Increase in implementation and use of open architecture and service oriented architecture * Average age of GSA applications * Number of documented open standards * Increase in the number of interoperability and standard interfaces successfully implemented throughout customer project life cycles * Increase in access to information by citizens and businesses to GSA information.

Stakeholder(s):

• OCIO: Primary Sponsor


• PBS: Primary Sponsor


• FAS: Primary Sponsor

Objective(s):

2A: Modernization

2B: Agility, Modularity, and Reuse

2C: Acquisitions

2D: Data Management

2E: Transparency

Content