1: Strategic Planning and Performance Management Process

Enhance use of the Performance Management Process to develop sound, long-term strategic, operational, and tactical business plans and optimal performance.

Other Information:

The Performance Management Process (PMP) is integral to the implementation of GSA’s Strategic Plan. Using the PMP, GSA identifies the agency’s short- and long-term strategic management goals; near-term outcomes; and key performance measures. GSA develops and implements plans to achieve these objectives and continuously measures the agency’s progress in reaching the agency’s Strategic Goals. Annual plans are developed at both the organizational level and the individual level. These plans are cascaded down through the organization to ensure focus and consistency across GSA. Quarterly performance reviews at the organizational level facilitate ongoing sound business and financial analysis throughout GSA. Mid- and end-of-year individual employee reviews support the achievement of organizational goals. The PMP includes determining customer and taxpayer requirements; setting performance goals based on those requirements; developing sound action plans; allocating resources in a manner that integrates budget and performance goals; and executing action plans to achieve desired results. GSA management uses these tracked performance results, measures, and metrics as the basis for key investment decisions. The GSA performance data provides a foundation for both programmatic and institutional decision-making.

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