14: Services to Citizens
Improve the Federal government’s ability to provide service to citizens while improving efficiency and effectiveness. Other Information:
GSA and a network of Federal, state, local, and international officials share experiences in transforming service delivery.
The United States government has implemented concepts, such as a national Chief Information Officer and the development of
an E-Government strategy, after learning how these concepts succeeded in other countries. Using an assessment of Federal government
contact centers and the levels of service currently provided, GSA will identify gaps that may require new tools and techniques
and recommend efficiencies that can be applied across government. Through the implementation of new technologies, USA Services
will integrate all the “Frequently Asked Questions” (FAQs) portions of government websites and make this compendium of information
available on USA.gov. The FAQs will include topics relevant to various demographic groups, including those noted earlier.
Indicator(s):
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