11: Customer Account Management

Improve our Customer Account Management Strategies.

Other Information:

GSA will increase focus on strategic accounts and customers as identified at the national, regional, and portfolio level. Acting as a strategic partner with clients and with portfolios of clients, GSA will improve understanding of customer requirements and purchasing patterns. The challenge in the future will be organizing internal business units by function and by specialized knowledge and skills and ensuring coordination across national and local account management teams/managers.

Indicator(s):

Indicator:1

Content