1: National Accounts Program
Our National Accounts Program ensures that a customer’s viewpoint regarding his or her real property needs is heard. Other Information:
The National Accounts Program brings the voice of the customer into the real estate process at the national and regional levels.
Customers help us define needs, design space, and deliver solutions at best value. Understanding each customer’s unique, mission-driven
requirements allows the National Accounts Program to develop strategic relationships with customers and meet their current
and long-term workplace needs. A full-time National Accounts Team, working with a network of Regional Account Managers, supports
each customer and is an advocate for their needs within GSA. This partnership helps us: Develop strategies consistent with
national customer business plans. Facilitate communication with our customers to ensure prompt and efficient delivery of service,
as well as apprising customers about work in progress. Obtain customer feedback, allowing GSA to make necessary changes that
will improve service delivery. Ongoing customer relationships established at the national and regional levels keep us current
about our customers’ changing situations. The National Accounts new process called Program means all relevant GSA programs
are positioned to respond to immediate ‘Program of needs and can also anticipate and plan for our customers’ future needs.
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