4.1.2: Work Support and Reporting

Enhance support for conducting and reporting on GAO work while maintaining or enhancing quality and client and customer satisfaction

Other Information:

Key Efforts: Enhance communication and outreach to audited agencies to promote effective and productive working relationships. Seek additional legislative access authorities and remedies as warranted. Facilitate collaboration across GAO’s mission and mission support units to more efficiently and effectively share relevant knowledge and expertise to increase the quality of engagement work. Revise the agency’s product-line and communication-delivery strategies to make GAO’s message more concise and available in multiple, easy-to-access formats. Review and revise methods for measuring client and customer satisfaction to ensure GAO obtains timely, meaningful feedback.

Indicator(s):

Indicator:1

Content