4.1.1: Customer Engagement and Satisfaction

Enhance support for planning and managing engagements while maintaining or enhancing quality and client and customer satisfaction

Other Information:

Key Efforts: Leverage IT and business process reengineering to streamline engagement services and eliminate rework. Design and implement a modular approach for engagement management that consolidates and centralizes engagement functions. Enhance GAO’s quality assurance framework to address internal and external peer review suggestions and to ensure the highest quality possible in the agency’s work.

Indicator(s):

Indicator:1

Content