Strategic Goal 4: Professionalism and Modeling

Maximize the Value of GAO by Being a Model Federal Agency and a World-Class Professional Services Organization

Other Information:

The focus of our fourth strategic goal is to make us a model organization. This means that our work is driven by our external clients and internal customers, our managers exhibit the characteristics of leadership and management excellence, our employees are devoted to ensuring quality in our work process and products through continuous improvement, and our agency is regarded by current and potential employees as an excellent place to work. Our multiyear (fiscal years 2007-2012) strategic objectives under this goal are to improve client and customer satisfaction and stakeholder relationships, lead strategically to achieve enhanced results, leverage our institutional knowledge and experience, enhance our business and management processes, and become a professional services employer of choice. These objectives, along with the performance goals and key efforts that support them, are discussed fully in our strategic plan, which is available on our Web site at http://www.gao.gov/sp.html. The work supporting these objectives is performed under the direction of the Chief Administrative Officer with assistance on specific key efforts provided by staff from the Applied Research and Methods team and from offices such as Strategic Planning and External Liaison, Congressional Relations, Opportunity and Inclusiveness, Quality and Continuous Improvement, and Public Affairs. To accomplish our work under these five objectives, we performed internal studies and completed projects that further the strategic goal.

Stakeholder(s):

• Federal Agencies
  •  (Beneficiary)

Objective(s):

4.1: Customer Satisfaction

4.2: Strategic Leadership

4.3: Knowledge and Experience

4.4: Business and Management Processes

4.5: Employer of Choice

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