Documents/GAO2009/3: Transformation/1: All Transformation Objectives/Indicator:2

Indicator: 3.2

[Quantitative::Outcome]

Measurements in/of Nonfinancial benefits - Actions taken by federal agencies to improve their services to the public in response to our work

Relationships:

Type Actual Actual Actual Actual Target Actual Target
StartDate 2004-10-01 2005-10-01 2006-10-01 2007-10-01 2008-10-01 2008-10-01 2009-10-01
EndDate 2005-09-30 2006-09-30 2007-09-30 2008-09-30 2009-09-30 2009-09-30 2010-09-30
Number of Actions 767 625 648 704 625 634 630
Description Met - Nonfinancial benefits reported for goal 3 in fiscal year 2009 included 620 instances in which agencies’ core business processes were improved or governmentwide management reforms were advanced because of our work. In addition, there were 14 instances in which information we provided to the Congress resulted in statutory or regulatory changes. This total of 634 nonfinancial benefits exceeded our target of 625. The larger number of nonfinancial benefits occurred mainly in our financial management and information technology areas where we tend to make multiple, specific recommendations for change to more than one entity. We describe some of our major accomplishments in the goal 3 section of appendix 1. Our forward-looking assessments of the executive branch’s current efforts to implement our recommendations made under this goal led us to set our fiscal year 2010 target at 630. While we recognize that this target is slightly lower than our fiscal year 2009 actual performance and 4-year average for this measure, we believe that this target will best encourage staff to document the full range of nonfinancial benefits possible resulting from our goal 3 work. Our fiscal year 2010 target for nonfinancial benefits differs from the target we reported in our fiscal year 2010 performance budget in January 2009. Specifically, we increased our target for nonfinancial benefits from 625.