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Met - The nonfinancial benefits reported for goal 2 in fiscal year 2009 included 426 actions taken by federal agencies to
improve their services to the public and business processes in response to our recommendations and another 31 in which information
we provided to the Congress resulted in statutory or regulatory changes. This total of 457 nonfinancial benefits greatly exceeded
our target of 344. Our success in this area arose from our increased emphasis on follow-up efforts and increased monitoring
of our progress toward the targets throughout the year. Some of our major accomplishments are reported in detail in the goal
2 section of appendix 1. Looking ahead, our assessments of the executive branch’s current efforts to implement our recommendations
made under this goal led us to set our fiscal year 2010 target at 345. While we increased this target by 5 over the target
we reported for goal 2 in our fiscal year 2010 performance plan, we recognize that this target is lower than our fiscal year
2009 actual performance and 4-year average for this measure. We believe that this target will best enable staff to document
the full range of nonfinancial benefits resulting from our goal 2 work.
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Our fiscal year 2010 targets for nonfinancial benefits and testimonies differ from the targets we reported in our fiscal year
2010 performance budget in January 2009. Specifically, we increased the number of nonfinancial benefits by five and the number
of hearings at which we testify by two.
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