Documents/FTC2010/1: Protect Consumers/1.2: Law Enforcement/Indicator:1

Indicator: Key Measure 1.2.1

[Quantitative::Outcome]

Measurements in/of All cases filed by the FTC that were successfully resolved through litigation, a settlement, or issuance of a default judgment.

Relationships:

Other Information:

PERFORMANCE HIGHLIGHTS Two Countrywide mortgage servicing companies in May 2010 agreed to pay $108 million to settle FTC charges that they collected excessive fees from cash-strapped borrowers who were struggling to keep their homes. The $108 million represents one of the largest judgments imposed in an FTC case, and the largest mortgage servicing case. It will be used to reimburse overcharged homeowners whose loans were serviced by Countrywide before it was acquired by Bank of America in July 2008. According to the complaint filed by the FTC, Countrywide’s loan-servicing operation deceived homeowners who were behind on their mortgage payments into paying inflated fees—fees that could add up to hundreds or even thousands of dollars. Many of the homeowners had taken out loans originated or funded by Countrywide’s lending arm, including subprime or “nontraditional” mortgages, such as payment option adjustable rate mortgages, interest-only mortgages, and loans made with little or no income or asset documentation, the complaint states.

Type Target Target Target Actual Target Actual Target Actual Target Target
StartDate 2005-10-01 2006-10-01 2007-10-01 2007-10-01 2008-10-01 2008-10-01 2009-10-01 2009-10-01 2010-10-01 2011-10-01
EndDate 2006-09-30 2007-09-30 2008-09-30 2008-09-30 2009-09-30 2009-09-30 2010-09-30 2010-09-30 2011-09-30 2012-09-30
Percentage 85 99.2 85 85
Description n/a n/a n/a n/a n/a n/a 75.0–85.0% of cases Target exceeded. Of the 130 cases resolved in FY 2010, 129 were successfully resolved and one case was dismissed. At the end of FY 2010, an additional 78 cases had not been resolved, and remained in litigation. While the agency significantly exceeded the target, the target will not be increased. Setting the target too high could have the effect of discouraging the filing of large, difficult, or precedent-setting cases when appropriate, including cases that raise challenging legal and factual issues. Data Source: LexisNexis CourtLink, the Public Access to Court Electronic Records service, the FTC website, and agency, bureau, division, and regional office reports. 75.0–85.0% 75.0–85.0%