|
Indicator: Performance Measure 1.1.1
[Quantitative::Input_Processing]
Measurements in/of Complaints and inquiries collected and entered into the Consumer Sentinel Network database.
Relationships:
| Type |
Target |
Actual |
Target |
Actual |
Target |
Actual |
Target |
Actual |
Target |
Actual |
Target |
Target |
| StartDate |
2005-10-01 |
2005-10-01 |
2006-10-01 |
2006-10-01 |
2007-10-01 |
2007-10-01 |
2008-10-01 |
2008-10-01 |
2009-10-01 |
2009-10-01 |
2010-10-01 |
2011-10-01 |
| EndDate |
2006-09-30 |
2006-09-30 |
2007-09-30 |
2007-09-30 |
2008-09-30 |
2008-09-30 |
2009-09-30 |
2009-09-30 |
2010-09-30 |
2010-09-30 |
2011-09-30 |
2012-09-30 |
| Complaints and Inquiries |
1000000 |
1000000 |
1000000 |
1100000 |
1800000 |
3100000 |
1800000 |
3300000 |
2500000 |
3100000 |
2600000 |
2700000 |
| Description |
1.0 million |
1.0 million |
1.0 million |
1.1 million |
1.8 million |
3.1 million |
1.8 million |
3.3 million |
2.5 million |
Target exceeded. In FY 2010, the FTC added 3.1 million entries into its database, 123% of the target of 2.5 million. Since
FY 2008, the total has included consumer complaints alleging DNC violations. Due to the extent by which the FTC exceeded this
target in FYs 2008 and 2009, the agency reevaluated the target in the 2009 update of the FTC Strategic Plan, significantly
increasing the target for FY 2010 and further increasing it for each of the next four years. Data Source: The FTC’s Consumer
Sentinel Network database.
|
2.6 million |
2.7 million |
|
