Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values


• Goals
• 1: Protect Consumers
• 1.1: Fraud, Deception & Unfair Practices
• Strategy 1.1.1: Consumer Sentinel Network
• Strategy 1.1.2: Consumer Complaint Data
• Strategy 1.1.3: Monitoring
• Strategy 1.1.4: Consumer Complaint Information
• Strategy 1.1.5: Functional Review
• Strategy 1.1.6: Law Enforcement & Education
• Evaluation 1.1.1: Information Usage
• Evaluation 1.1.2: Consumer Sentinel Network
• 1.2: Law Enforcement
• Strategy 1.2.1: Consumer Injury
• Strategy 1.2.2: Advertising & Marketing Practices
• Strategy 1.2.3: Consumer Privacy
• Strategy 1.2.4: Consumer Credit Statutes & Rules
• Strategy 1.2.5: Order Enforcement
• Strategy 1.2.6: Criminal Prosecution
• Evaluation 1.2.1: Enforcement Activities
• 1.3: Education
• Strategy 1.3.1: Focus
• Strategy 1.3.2: Leverage
• Strategy 1.3.3: Targeting
• Evaluation 1.3.1: Education Messages
• Evaluation 1.3.2: Media Mix
• Evaluation 1.3.3: Outreach Partners
• Evaluation 1.3.4: New Audiences
• Evaluation 1.3.5: Education Focus
• Evaluation 1.3.6: Special Populations
• 1.4: Research, Reports, Rulemaking & Advocacy
• Strategy 1.4.1: Workshops & Conferences
• Strategy 1.4.2: Reports
• Strategy 1.4.3: Rules
• Strategy 1.4.4: Advocay
• Strategy 1.4.5: Letters & Public Comments
• Evaluation 1.4.1: Comments & Engagement
• Evaluation 1.4.2: Evaluation, Monitoring & Advocacy
• 1.5: Global Marketplace
• Strategy 1.5.1: Consumer Protection Model
• Strategy 1.5.2: Cutting-Edge Issues
• Strategy 1.5.3: Policy
• Strategy 1.5.4: Technical Assistance
• Program Evaluation 1.5.1: Advice & Comments
• Program Evaluation 1.5.2: Technical Assistance
• 2: Maintain Competition
• 2.1: Mergers & Practices
• Strategy 2.1.1: Orders
• Strategy 2.1.2: HSR Filings
• Strategy 2.1.3: Press Articles, Consumer & Competitor Complaints
• Strategy 2.1.4: Compulsory Process
• Strategy 2.1.5: Monitoring & Enforcement
• Strategy 2.1.6: Investigations
• Strategy 2.1.7: Investigatory Process
• Strategy 2.1.8: Communication
• Strategy 2.1.9: Enforcement Guidelines
• Strategy 2.1.10: HSR Reporting
• Strategy 2.1.11: Integrated Teams
• Strategy 2.1.12: Remediation, Precendent & Deterrence
• Strategy 2.1.13: Timeliness
• Strategy 2.1.14: Burdens & Conflicts
• Strategy 2.1.15: Workshops, Hearings & Research
• Strategy 2.1.16: Merger Process Reforms
• Strategy 2.1.17: Skills & Tools
• Strategy 2.1.18: Timeliness
• Strategy 2.1.19: E-Government Initiatives
• Strategy 2.1.20: Budget & Performance Integration
• Program Evaluation 2.1.1: Merger Actions
• Program Evaluation 2.1.2: Volume of Commerce & Level of Consumer Savings
• Program Evaluation 2.1.3: Impact Versus Resources
• Program Evaluation 2.1.4: Nonmerger Actions
• Program Evaluation 2.1.5: Volume of Commerce & Level of Consumer Savings
• Program Evaluation 2.1.6: Impact Versus Resources
• Program Evaluation 2.1.7: Deterrence & Precedence
• Program Evaluation 2.1.8: Litigation
• Program Evaluation 2.1.9: Competition Research
• Program Evaluation 2.1.10: Nonenforcement Impacts
• Program Evaluation 2.1.11: Burdens
• Program Evaluation 2.1.12: Efficiency
• 2.2: Consumer Education
• Strategy 2.2.1: Antitrust Issues
• Strategy 2.2.2: Agency Actions
• Strategy 2.2.3: Business Information
• Strategy 2.2.4: Participation
• Strategy 2.2.5: Information Dissemination
• Strategy 2.2.6: Avenues of Communication
• Strategy 2.2.7: Transparency
• Strategy 2.2.8: Public Statements
• Strategy 2.2.9: Lay Group Outreach
• Strategy 2.2.10: Foreign Outreach
• Program Evaluation 2.2.1: Website
• Program Evaluation 2.2.2: Input
• Program Evaluation 2.2.3: Transparency
• 2.3: Research, Reports & Advocacy
• Strategy 2.3.1: Hearings, Conferences & Workshops
• Strategy 2.3.2: Studies
• Strategy 2.3.3: Economic Studies
• Strategy 2.3.4: Advocacy
• Strategy 2.3.5: Amicus Curiae Briefs
• Program Evaluation 2.3.1: Evaluation Forms
• Program Evaluation 2.3.2: Input
• Program Evaluation 2.3.3: Comments & Advocacy
• 2.4: Global Marketplace
• Strategy 2.4.1: Competition Model
• Strategy 2.4.2: Policy
• Strategy 2.4.3: Technical Assistance
• Program Evaluation 2.4.1: Advice & Comments
• Program Evaluation 2.4.2: Technical Assistance
• 3: Advance Performance
• 3.1: Human Resources
• Strategy 3.1.1: Recruitment, Development & Retention
• Strategy 3.1.2: Integrated Workforce Plan
• Strategy 3.1.3: Culture & Accountability
• Strategy 3.1.4: Employee Survey
• Strategy 3.1.5: Training & Outreach
• Strategy 3.1.6: Knowledge & Skills
• Program Evaluation 3.1.1: Human Capital Policies, Programs & Processes
• Program Evaluation 3.1.2: Programs & Processes
• 3.2: Infrastructure & Security
• Strategy 3.2.1: COOP
• Strategy 3.2.2: Best Practices
• Strategy 3.2.3: Space Usage
• Strategy 3.2.4: Technology
• Strategy 3.2.5: Network Auditing & Monitoring
• Strategy 3.2.6: Network Vulnerabilities
• Strategy 3.2.7: Security Training & Outreach
• Strategy 3.2.8: Resource Materials
• Program Evaluation 3.2.1: COOP Funding & Staffing
• Program Evaluation 3.2.2: Tenant Surveys
• Program Evaluation 3.2.3: Space Utilization
• 3.3: IRM
• Strategy 3.3.1: Records Schedule
• Strategy 3.3.2: EDMS
• Strategy 3.3.3: Business Process Improvements
• Strategy 3.3.4: Policies & Procedures
• Strategy 3.3.5: Training & Outreach
• Program Evaluation 3.3.1: E-File Structures
• Program Evaluation 3.3.2: Sensitive E-Files
• Program Evaluation 3.3.3: Training
• 3.4: Financial & Acquisition Management
• Strategy 3.4.1: Financial System Integration
• Strategy 3.4.2: Strategic Alignment
• Strategy 3.4.3: Internal Controls
• Strategy 3.4.4: Business Solutions
• Strategy 3.4.5: Audits & Investigations
• Program Evaluation 3.4.1: Administrative & Programmatic Operations
• Program Evaluation 3.4.2: Acquisition Procedures
• Program Evaluation 3.4.3: Financial & Feeder Systems