1: Effectiveness
Ensure Organizational and Management Effectiveness Other Information:
Performance Goals: At least every three years review and revise the strategic plan through annual performance goals, objectives
and performance measures to assure public awareness, and to guide individual and organizational efforts. Objective—Provide
Effective Information Technology Systems Performance Goals: Maintain and enhance secure electronic information systems for
case management, legal research, management operations support, public access to data through the internet, and continuity
of the Commission’s operations during national emergencies or natural disasters which may disrupt normal office operations.
Ensure that the Commission’s IT structure is maintained according to the latest recommendations of the National Institute
of Standards and Technology (NIST) with respect to the security of the agency’s network. Move aggressively to a system of
"paperless" filing and records management. Objective—Sustain a High Performing Workforce Performance Goals: Recruit, train,
and retain a diverse workforce of skilled, highly motivated employees to effectively and efficiently accomplish the Commission’s
mission. Strategies: Maintain and Enhance an Information Technology Program - Integral to achieving its objectives, the Commission
decision makers and support personnel must have a modern computerized information technology system. This system is necessary
to produce Commission decisions, to ascertain immediately the status of any case on the Commission’s docket, to research issues
electronically from various legal data bases and to provide public access to the Commission’s decisions and procedures. The
system must also assure that appropriate Commission personnel have ready access to all data necessary to carry out their responsibilities
during emergencies. The Commission’s strategy for improving its information technology is to: Continue to maintain and enhance
the case tracking system. Increase the availability of new Commission decisions by electronically distributing its decisions
and immediately posting them on the Commission’s website. Maintain a secure website, accessible to the disabled, containing
Commission policies, procedures, and a researchable database of Commission decisions dating back to the Commission’s inception.
Provide a secure computer network infrastructure with up-to-date hardware and software to facilitate the Commission’s electronic
data processing needs. Arrange for offsite electronic storage of the Commission’s database according to a Continuity of Operation
Plan (COOP) and provide access to material in that database, as appropriate, by authorized Commission personnel. Aggressively
move toward the electronic filing of documents by those parties appearing before the Commission with the goal of establishing
a "paperless" adjudicative system. Improve Human Resources Management - The Commission’s strategy for improving its human
resources management is to: Conduct a human resources management program to assure that a diverse, highly qualified workforce
is adequately trained and accountable in performing the mission and objectives of the agency. Reestablish the Commission’s
law clerkship program beginning in FY 2008 with the hiring of four full-time law clerks for terms of two years each. Utilize
retired ALJs as settlement judges on a contract basis to facilitate the resolution of cases that can be disposed of short
of a full trial-type hearing. Promote Employee Accountability - Employee accountability in an adjudicative agency presents
unique challenges in that ALJs and Commissioners are not subject to individual performance standards. Nevertheless, the Commission
will strive to achieve the goals of its strategic plan and annual performance plan by: Providing all employees with copies
of the strategic plan, annual performance plans, and annual accomplishment reports. Including accountable goals in individual
performance standards where appropriate. Appropriately monitoring individual performance, adjusting individual workloads,
and assisting with work assignments as appropriate. Disseminating to employees monthly reports on the progress in achieving
the Commission’s goals and objectives.
Indicator(s):
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