6: World-Class Organization
Make FEMA a world-class enterprise Other Information:
To ensure that the Agency continues to meet the growing challenge of its mission, FEMA will place special focus on the continuous
improvement of its processes and how it carries out its business for the American people, internally as well as externally.
FEMA will engage in an ongoing process of assessment and learning and will strive to communicate effectively. The Agency will
be a goal-driven organization, with its attention firmly fixed on performance, strong financial management, effective communication,
and dedication to customer-service. These traits are clearly embodied in the Agency’s Core Values of Customer Focus, Public
Stewardship, Partnership, and Diversity and define how FEMA will perform as an organization. Performance Measure 6.1 External
Partner Survey respondents report an annual incremental increase in satisfaction, over the 2003 baseline, with the efficient
and effective delivery of FEMA’s services.
Objective(s):
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