1: Customer Satisfaction

Other Information:

Focus: a) Agency Program Managers and b) Citizens The Challenge: a) Program performance suffers without good management information. b) Citizens desire on-line access to services with minimal redundancy of data input and transactions. Value Proposition: a) EA analysis supports business modernization and change management. b) EA strategically plans for optimal use and value of data.

Stakeholder(s):

• Agency Program Managers


• Citizens

Objective(s):

1.1: Demonstrated Value

1.1.1: Support and Partnerships

1.2: Customer Satisfaction

1.2.1: Information Sharing Strategies

Content