6: Needs Identification and Performance Measurement

Establish an Ongoing Process for Soliciting EPA’s Information Audience Needs and Monitoring the Agency’s Performance in Meeting Them

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The National Dialogue demonstrated the importance of active institutional learning. EPA information executives who participated in public discussions were rewarded with the clarity of insight afforded by direct discussion with their information customers. Yet new insights inevitably raise new questions. For example: • What information do audiences for environmental information need most? • How do audiences use environmental information? • How do these different audience uses support EPA’s mission to protect human health and the environment? • How can EPA better support the mission-critical uses of EPA information by information audiences? EPA’s Office of Environmental Information will work in partnership with Agency leadership to explore questions such as these in the future. The short-term aim will be to refine the priorities for action taken to implement the recommendations of this Information Access Strategy. In the longer-term, EPA will seek a deeper understanding of information audiences and their needs that may lead to new opportunities for using information access as a strategy for accomplishing our environmental mission.

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