S 2.1: Feedback

Increase Feedback from Customers

Other Information:

* When reaching out to the grantee community, provide feedback contact information. Periodically, collect feedback and discuss with the functional and technical teams for potential issues. Provide a mechanism to react and respond to potential issues. * Provide survey to grantees to measure customer reaction prior to proposed enhancement. * Provide survey to grantees to measure post-deployment customer satisfaction.

Indicator(s):

Indicator:1

Content