SI 4: Streamlining
Streamline Agency Processes to Reduce Costs and Accelerate Delivery Other Information:
* Build an interactive question section on ISV to allow customers to submit questions and suggest pre-populated answers based
on top questions. (June 2012) * FSA is streamlining internal processes by enhancing the student-facing content update and
approval process. Through the implementation of a Content Management System subject matter experts will update website, publication,
or other content through automatic workflows instead of the email process used now. (March 2012) * Through the ISV project,
FSA is working to consolidate websites that are currently maintained separately. By eliminating unnecessary websites, the
agency can consolidate internal and external resource time dedicated to operations. (June 2012)
Indicator(s):
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