SI 3: Metrics and Standards

Set, Communicate, and Use Customer Service Metrics and Standards

Other Information:

* ISV will increase accessibility of service contact information by publicizing and streamlining contact information. (March 2012) * FSA’s Customer Experience Office tracks key service metrics in a monthly dashboard to easily communicate successes across and beyond the organization, beginning in September 2012.

Indicator(s):

Indicator:1

Content