SI 2: Best Practices

Adopt Best Practices for Improving Customer Experience

Other Information:

* Update all student-facing materials (ISV, publications) to plain language. ( March 2012) * Allow customers to more easily complete their tasks by segmenting users by top tasks in their web experience. (March 2012) * Conduct weekly meetings between the Customer Experience Office and FSA project teams to allow for the integration of FSA’s communication, new media, and website strategies

Indicator(s):

Indicator:1

Content