1.2: Web Resources Management
Ensure that Agency-wide web resources are managed efficiently. Other Information:
How does your agency currently ensure that Agency-wide web resources are managed efficiently (e.g. governance, technology/infrastructure,
hosting, staffing, operations, etc.)? Historically, we have had a decentralized approach to web management across the department.
Our 12 Operating Administrations (OAs) or “modes” each develop, update, and maintain their own unique web presence. The effects
of this decentralized approach include: * widely varying designs and templates * disorganized and out-of-date content * a
lack of tracking and reporting of web addresses * a disconnected web infrastructure * inconsistent web resources In support
of a more collaborative model, we have taken steps to ensure efficient management of web resources across the Department.
For example, we have traditionally employed a fragmented procurement process, with each mode pursuing its own web resources
in isolation from other modes. We have begun to address this by consolidating enterprise-wide contracts. We have also launched
centralized contract vehicles that are available to all of the modes for use. One example is the DOT Web Agility contract.
This contract is a DOT-wide Intermodal, Indefinite Delivery Indefinite Quantity (IDIQ) contract with multiple awardees to
encourage competition and acquire the best products, services and costs for the government. This benefits us by: 1. Enabling
more consistent enforcement of DOT standards with contract work. 2. Streamlining access to contract support for ongoing, small-scale
web projects. We are also working with the procurement office to institute new processes surrounding web contracts that require
contracting officers to alert the Office of the Chief Information Officer (OCIO) of any new web procurements. This will ensure
that OCIO has a holistic view of all web procurements and activity across the department, thereby better aligning resources
or leveraging existing contracts. In support of the Federal Data Center Consolidation Initiative, we are working to implement
three web-based enterprise initiatives. We will initiate all three projects in the cloud and design them to support the enterprise
from the first instance. The three projects include: * A Geospatial Information System platform geared towards standardizing
and consolidating GIS data and visualizations * A internal collaboration portal that will establish an agile development platform
and enhance internal networking and content sharing * A Content Management System (CMS) to help standardize content delivery
and the skill sets required to deploy content. By centralizing the technologies surrounding the Web, DOT will be able to achieve
economies of scale and a more consistent environment. One of the major goals of the Web COI and the Social Media Management
Council is to establish web governance. While some OAs have governance bodies, ranging from small and informal to large and
complex, DOT does not have a department-wide style guide, maintenance schedule, or review process in place for offices, divisions
and administrations. The OCIO Web Team has reviewed content, based upon request and available resources, but is not equipped
to review all content. We will need to adopt a formal process that distributes this responsibility.
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