Documents/DHS2012/3: Immigration/Objective 3.1.2: Immigration Services/Indicator:3

Indicator: 3

[Outcome]

Measurements in/of Customer Service Rating

Type Target Actual
StartDate 2011-10-01 2011-10-01
EndDate 2012-09-30 2012-09-30
Percentage 80
Description Overall customer service rating of the immigration process (USCIS) TBD
Type Target Actual
StartDate 2012-10-01 2012-10-01
EndDate 2013-09-30 2013-09-30
Percentage 80
Description Overall customer service rating of the immigration process (USCIS) TBD
Type Target Actual
StartDate 2015-10-01 2015-10-01
EndDate 2016-09-30 2016-09-30
Percentage 80
Description Overall customer service rating of the immigration process (USCIS) TBD