- Value [1] Information Centricity
- An “Information-Centric” approach—Moves us from managing “documents” to managing discrete pieces of open data and content
which can be tagged, shared, secured, mashed up and presented in the way that is most useful for the consumer of that information.
The Federal Government must fundamentally shift how it thinks about digital information. Rather than thinking primarily about
the final presentation—publishing web pages, mobile applications or brochures—an information-centric approach focuses on ensuring
our data and content are accurate, available, and secure. We need to treat all content as data—turning any unstructured content
into structured data—then ensure all structured data are associated with valid metadata. Providing this information through
web APIs helps us architect for interoperability and openness, and makes data assets freely available for use within agencies,
between agencies, in the private sector, or by citizens. This approach also supports device-agnostic security and privacy
controls, as attributes can be applied directly to the data and monitored through metadata, enabling agencies to focus on
securing the data and not the device.
- Value [2] Platform Sharing
- A “Shared Platform” approach—Helps us work together, both within and across agencies, to reduce costs, streamline development,
apply consistent standards, and ensure consistency in how we create and deliver information. To make the most use of our resources
and “innovate with less”, we need to share more effectively, both within the government and with the public. We also need
to share capacities to build the systems and processes that support our efforts, and be smart about creating new tools, applications,
systems, websites and domains. Ultimately, a shared platform approach to developing and delivering digital services and managing
data not only helps accelerate the adoption of new technologies, but also lowers costs and reduces duplication. To do so,
we need to rapidly disseminate lessons learned from early adopters, leverage existing services and contracts, build for multiple
use cases at once, use common standards and architectures, participate in open source communities, leverage public crowdsourcing,
and launch shared government-wide solutions and contract vehicles.
- Value [3] Customer Centricity
- A “Customer-Centric” approach—Influences how we create, manage, and present data through websites, mobile applications, raw
data sets, and other modes of delivery, and allows customers to shape, share and consume information, whenever and however
they want it. From how we create information, to the systems we use to manage it, to how we organize and present it, we must
focus on our customers’ needs. Putting the customer first means quality information is accessible, current and accurate at
any time whether the customer is in the battle field, the lab, or the classroom. It means coordinating across agencies to
ensure when citizens and employees interact with government information and services, they can find what they need and complete
transactions with a level of efficiency that rivals their experiences when engaging with the private-sector. The customer-centric
principle charges us to do several things: conduct research to understand the customer’s business, needs and desires; make
content more broadly available and accessible and present it through multiple channels in a program- and device-agnostic way;
make content more accurate and understandable by maintaining plain language and content freshness standards; and offer easy
paths for feedback to ensure we continually improve service delivery. The customer-centric principle holds true whether our
customers are internal (e.g. the civilian and military federal workforce in both classified and unclassified environments)
or external (e.g. individual citizens, businesses, research organizations, and state, local, and tribal governments).
- Value [4] Security
- A platform of “Security and Privacy”—Ensures this innovation happens in a way that ensures the safe and secure delivery and
use of digital services to protect information and privacy. As the Federal Government builds for the future, it must do so
in a safe and secure, yet transparent and accountable manner. Architecting for openness and adopting new technologies have
the potential to make devices and data vulnerable to malicious or accidental breaches of security and privacy. They also create
challenges in providing adequate notice of a user’s rights and options when providing personally identifiable information
(PII). Moving forward, we must strike a balance between the very real need to protect sensitive government and citizen assets
given the realities of a rapidly changing technology landscape. To support information sharing and collaboration, we must
build in security, privacy, and data protection throughout the entire technology life cycle. To promote a common approach
to security and privacy, we must streamline assessment and authorization processes, and support the principle of “do once,
use many times”. We must also adopt new solutions in areas such as continuous monitoring, identity, authentication, and credential
management, and cryptography that support the shift from securing devices to securing the data itself and ensure that data
is only shared with authorized users. When appropriate, requirements and solutions should be collaboratively developed with
industry to match Federal Government needs, using the power of innovation and economies of scale to deliver better-value security
and privacy products.
- Value [5] Privacy
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