7: Mobile Services
Improve Priority Customer-Facing Services for Mobile Use Other Information:
The general public and our government workforce should be able to access government information and services on demand and
on any device. To jump-start the transition to mobile platforms, agencies will be required to mobile-enable at least two priority
customer-facing services within the next 12 months. This includes services currently provided offline or optimizing those
currently delivered online for mobile platforms. Agencies will also be required to deliver information in new ways that fully
harness the power and potential of mobile and web-based technologies and ensure that all domains (e.g. www.agency.gov) can
be easily accessed and used on mobile devices. GSA will help coordinate these efforts to prevent the development of duplicative
services and support the use of shared solutions to provide the best quality mobile services at the lowest costs (see section
3). Agencies will be required to engage their customers within three months to identify the highest priority services to optimize
for mobile use, and work internally across communications, content, and infrastructure teams to select their final candidates.
They will also be required to publish a plan for improving additional existing services as practical.
Indicator(s):
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